Your privacy matters to us. This Privacy Policy explains what personal data egames99 collects from Malaysian players, how that data is used, how it is protected, and the rights you have in relation to your information.
All data exchanged between your browser and the egames99 platform is encrypted using TLS (Transport Layer Security). This is the same standard applied by Malaysian banks for online banking. Your login credentials, payment details, and personal information are never transmitted in plaintext.
egames99 does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used solely for account management, regulatory compliance, fraud prevention, and improving platform services — never for commercial data trading.
Identity documents submitted for KYC verification — including Malaysian IC (MyKad) images and passport scans — are stored in encrypted form, accessible only by authorised compliance personnel. These documents are retained only for the period required by applicable gaming regulations.
Registered egames99 players have the right to access, correct, and — subject to regulatory retention requirements — request deletion of their personal data. Submit a data subject request via the support email listed in this policy and our team will respond within 30 days.
egames99 uses session cookies to maintain your logged-in state and analytics cookies to understand platform usage patterns. No third-party advertising cookies are placed. You can manage cookie preferences through your browser settings without affecting core platform functionality.
Data processing at egames99 is governed by the requirements of our international gaming licence, which mandates player data protection standards, mandatory breach notification procedures, and regular information security assessments by independent auditors.
This Privacy Policy ("Policy") sets out how egames99 ("egames99", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "Player", "User") who access or use the egames99 online casino and sportsbook platform at egames99.win and any associated subdomains or applications.
egames99 is the data controller responsible for your personal data processed under this Policy. By creating an account, accessing the platform, or using any service offered by egames99, you acknowledge that you have read and understood this Policy.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your relationship with egames99.
egames99 collects personal data in the following categories, depending on how you interact with the platform:
Where egames99 collects personal data from third parties — for example, from identity verification service providers during KYC processing — we will inform you of this at the relevant point in the onboarding process.
egames99 uses your personal data for the following purposes:
egames99 processes your personal data on the following legal bases:
egames99 does not sell your personal data. We may share your data with the following categories of third parties, solely to the extent necessary for the stated purpose:
All third-party service providers engaged by egames99 are contractually required to maintain appropriate data protection standards and are prohibited from using your data for any purpose other than the service they provide to us.
egames99 uses the following types of cookies and similar technologies:
You can manage cookie settings through your browser's privacy controls. Disabling non-essential cookies will not prevent you from accessing your egames99 account or playing games, but may affect certain preference features.
egames99 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention requirements:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.
egames99 implements a layered information security programme to protect your personal data. Key technical and organisational measures include:
While egames99 takes all reasonable steps to protect your data, no internet-based system is completely immune to security risks. You are encouraged to use a strong, unique password for your egames99 account and to enable two-factor authentication (2FA) from your account security settings.
Subject to applicable law and regulatory constraints, you have the following rights in relation to your personal data held by egames99:
To exercise any of these rights, please contact egames99 support. Requests will be responded to within thirty (30) calendar days. We may need to verify your identity before processing a data subject request.
egames99 does not knowingly collect personal data from individuals under the age of 21. The platform is strictly for adults aged 21 and above. Age verification is conducted as a mandatory step during account registration using government-issued identity documents.
If egames99 becomes aware that personal data has been collected from an individual below the minimum age, the account will be immediately suspended and all personal data associated with that account will be deleted, with any deposited funds returned to the originating payment method.
If you believe a minor has registered an egames99 account, please notify our support team immediately so that we can take appropriate action.
egames99 reserves the right to update this Privacy Policy at any time. Material changes — those that affect how your personal data is collected, used, or shared in a way that may be prejudicial to your interests — will be communicated to registered Players via email or in-platform notification at least fourteen (14) days before taking effect.
Minor clarifications or administrative updates may be made without advance notice. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Your continued use of egames99 following any update constitutes acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by egames99, please contact our Data Protection team via:
Email (plain text — not a link): [email protected]
Please include "Privacy Request" in the subject line of your email, along with your registered username and a clear description of your query, to ensure efficient routing to the appropriate team. All privacy-related enquiries will be acknowledged within five (5) business days and resolved within thirty (30) calendar days wherever possible.
Your data is protected and your privacy is taken seriously. Login to your egames99 account and enjoy live casino, slots, and sportsbook — all in MYR with your preferred Malaysian payment method.
Login to egames9921+ only. Please gamble responsibly. See our Responsible Gaming page.